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Frequently Asked Questions

General Questions​

What is Keymate?​

Keymate is an AI-powered security platform that helps organizations protect their sensitive data and infrastructure through advanced security scanning, monitoring, and compliance management.

How does Keymate work?​

Keymate uses advanced machine learning algorithms to:

  • Scan code for vulnerabilities
  • Monitor infrastructure for threats
  • Ensure compliance with security standards
  • Provide real-time security insights

What makes Keymate different?​

Keymate stands out through:

  • AI-powered security analysis
  • Real-time threat detection
  • Automated compliance checking
  • Comprehensive security coverage

Technical Questions​

What programming languages are supported?​

Keymate supports:

  • Python
  • JavaScript/TypeScript
  • Java
  • Go
  • Ruby
  • PHP
  • And more...

How accurate is the scanning?​

Our scanning accuracy is:

  • 99.9% for critical vulnerabilities
  • 98% for high-severity issues
  • 95% for medium-severity issues

What is the scanning process?​

  1. Code analysis
  2. Dependency checking
  3. Security pattern matching
  4. AI-powered threat detection
  5. Report generation

Pricing and Plans​

What plans are available?​

  • Free: Basic scanning
  • Pro: Advanced features
  • Enterprise: Custom solutions

How is billing handled?​

  • Monthly billing
  • Usage-based pricing
  • Custom enterprise plans

Can I change plans?​

Yes, you can:

  • Upgrade anytime
  • Downgrade at renewal
  • Contact sales for custom plans

Security Questions​

How is my data protected?​

We protect your data through:

  • End-to-end encryption
  • Secure data centers
  • Regular security audits
  • Access controls

What compliance standards are supported?​

We support:

  • SOC 2
  • ISO 27001
  • GDPR
  • HIPAA
  • PCI DSS

How are API keys managed?​

API keys are:

  • Encrypted at rest
  • Rotated regularly
  • Scoped to specific permissions
  • Monitored for usage

Support Questions​

How do I get help?​

You can get help through:

  • Documentation
  • Support tickets
  • Community forums
  • Direct support

What is the SLA?​

Our SLA guarantees:

  • 99.9% uptime
  • 24/7 support
  • Response within 4 hours
  • Resolution within 24 hours

How do I report issues?​

You can report issues:

  • Through the dashboard
  • Via email
  • Through the API
  • In the community

Next Steps​